Monthly Archives: October 2018

Greg Mayo, SMS Operations Manager, and his team went above and beyond to prepare the Jacksonville Mall for a direct hit from Hurricane Florence.

With Hurricane Florence approaching and Jacksonville Mall directly in its path, Greg Mayo, Service Management Systems Operations Manager, went above and beyond to make sure his property was ready for a direct hit. His General Manager, Lee Ann Wagner, sent the following email to us, expressing her gratitude for Greg’s hard work and dedication:

“I wanted to take a few minutes this morning to express my gratitude and make you aware of what an asset Greg has been during Hurricane Florence. I evacuated the day of the storm and was unable to return until Monday.
He was my eyes and ears throughout the hurricane, keeping me abreast of what was going on in the area. He came out every day, and sometimes twice, to check on the property and report back to me, so I could keep PREIT informed of what was going on.

He has been with me every step of the way since I've been back; sometimes just the two of us are able to reach the property. He is a dedicated and loyal employee and I am thankful to have him on our team!”
- Lee Ann Wagner, General Manager at Jacksonville Mall
Going above and beyond the call of duty, SMS is dedicated to the concept of doing “Whatever It Takes” to make our customers successful and satisfied. In the face of a storm, Greg did just that. He showed many of SMS’ core values, including Integrity, Hard Work, Humility, and Loyalty, while going beyond his normal job duties.

SMS is incredibly proud of Greg and the entire team at Jacksonville Mall. They continue to impress us with their determination to deliver excellent customer service, and we could not be more pleased to have them as part of the SMS family.

After Hurricane Florence, SMS Operations Manager Earl Fox took his personal vehicle to pick up his team and open Magnolia Mall.

With Hurricane Florence approaching the East Coast, the state of South Carolina closed down public transportation and issued curfews. PREIT made the decision to close Magnolia Mall September 13, 14, and 15.

Service Management Systems (SMS) Operations Manager, Earl Fox, kept a constant check on the mall during the General Manager’s absence during these days.

The General Manager decided to open the Mall on Sunday, September 16 and called our Operations Manager at 5:00 pm on Saturday the 15th.
With curfew in place and public transportation not operating, Earl took his personal vehicle and picked up enough employees on Sunday morning to open the mall. Working with a small staff, they covered the shifts. Earl then gave the employees a ride back to their homes that afternoon.

Earl stayed on top of the events and roof leaks during the hurricane, keeping the General Manager, PREIT, and SMS informed of the situation on site. He contacted an out-of-state roofing company and scheduled for them to travel from Georgia to make repairs to the roof.
Going above and beyond the call of duty, SMS is dedicated to the concept of doing “Whatever It Takes” to make our customers successful and satisfied. Earl clearly has the “Whatever It Takes” attitude and it shined through during the events of Hurricane Florence. He showed many of SMS’ core values, including Integrity, Hard Work, Humility, and Loyalty, while going beyond his normal job duties.

SMS is incredibly proud of Earl and his whole crew at Magnolia Mall. We are continuously impressed by their resolve to provide excellent customer service, even against the worst odds, and we could not be more pleased to have them as part of the SMS family.