Category Archives: Success Stories

Success Stories, ya dingus.

September marked the sixth year of partnership with Habitat for Humanity

This September marked the sixth year of partnership with Habitat for Humanity of Greater Nashville for Service Management Systems and SMS Holdings, Service Management Systems’ parent company. Working alongside their families, Habitat provides a great deal of
training in preparation for the responsibilities of home ownership and SMS is proud to partner with such a worthy organization. On Saturday, September 8th, 2018, SMS and SMS Holdings was a part of building a home for the family of Shawnta Shields.

For Shawnta Shields, three is a magic number. She applied for Habitat for Humanity of Greater Nashville’s homeownership program and on her third try, she got accepted into the program. She was determined to be the first person in her family to own a home, and she knew a Habitat home would be affordable for her and her three children. Shawnta spent most of her life in public housing and she was willing to work to have a home of her own, and to remain committed to her dream until the numbers were right. “The most exciting thing about being a Habitat homeowner is I will get to help build and live in a brand-new home!”

Shawnta has worked for the Tennessee Department of Labor since 2012, recently getting promoted to benefits auditor. She is working hard to pay off college debts and budgeting to be a responsible homeowner. Shawnta feels homeownership will give her family more stability and she wants to be a good role model for her children.
SMS extends a special thank you to everyone from both our SMS team and the SMS Holdings crew who volunteered on Saturday, September 8th, 2018 to participate in this year’s Habitat for Humanity build. Because of their hard work and dedication, Shawnta and her family are now able to enjoy living in their brand new home!

SMS is so proud of our employees and leaders that come together each year to serve our communities through this wonderful, charitable organization. We can't wait to see you all next year for another great build! Check out the pictures below from the build day. You might see some of our familiar SMS faces in the mix!

SMS Volunteers: Michael Bellonis, Glenn Desposito, Tim Gordon, Rachel Hearn, Lindsey Henderson, Denny Lyons, Chuck Renn, Elsy Rodriguez, Snow Rose, Michael Stanley, April Yandell, Steven Yandell

SMS Holdings Volunteers: Jim Burnett, Michelle Hall, Mark Hall, Rickie Hall, Don Hall, Sheki Hollis, Joe Sepanek

Denny Lyons, our SMS Director of Business Development and Operations, was more than happy to attend the Habitat for Humanity Dedication Ceremony for Shawnta Shields and her family on October 14th, 2018. He also got the honor of handing Shawnta the keys to her new home.
It’s amazing to see how our SMS crew, SMS Holdings team and the other volunteers were all a part of building this beautiful home. We want to say thank you again to all the volunteers who came out to help this year, and we wish Shawnta and her family all the best. Below are a few pictures from the dedication day’s festiviites!

Johnny Pointer show commitment and leadership ability from the very start

Johnny Pointer began working at Top Golf as a Temp Employee with Next Generation. Although Johnny was not officially a Service Management Systems employee, he showed commitment and leadership ability from the very start. After months of working at Top Golf, our SMS Leadership and the Top Golf Management took notice of Johnny’s dedication and attention to detail. On October 17, 2018, Johnny was hired into the SMS family permanently as a full-time Lead/Supervisor.

Whenever possible, we here at SMS look to identify talent that is ready for the next step in their career within Service Management Systems. That is why many of our management started off as frontline employees within our company. Johnny is no exception! His potential shined through from day one, and we were ecstatic to welcome him into the Lead/Supervisor position at Top Golf! SMS would like to take this time to thank Johnny for the time and effort he puts into his work, and we look forward to seeing what else the future holds for you within our company!
On October 31, shortly after his promotion, Johnny was recognized by Todd Havron, one of the Associates at Top Golf. He was acknowledged for going above and beyond in his daily work, but more importantly for being consistent with his care and attention to detail.
Similar to SMS’s Whatever It Takes program and our Core Values, Top Golf has a program called “Moments That Matter.” Within the award, employees are presented with a card, showing Top Golf’s Core Values, Service Targets and Rally Calls. Johnny received recognition for Caring (Core Value) and Thoughtfulness (Service Target). He also received redeemable Top Golf coupons, which are good for discounts, a free round of golf and free food.

Jeremy Bostick takes on additional responsibilities and assist his fellow colleagues.

Jeremy Bostick, Facility Manager at Northgate Mall, has been a vital Service Management Systems team member since the day he started in March of 2016. Bringing leadership and consistency to our Northgate Mall account, which due to prior budgetary restraints, was managed only part-time and left in dire need of a strong manager. His tireless work ethic has been noticed and recognized by our customer, their Executive team, our SMS Executives and the mall customers and tenants. Jeremy has always displayed the positive SMS “Whatever It Takes” attitude. On many occasions, he has even volunteered to take on additional responsibilities and assist his fellow colleagues.
He has also led special projects by working with our subcontractors to find solutions, and then implementing programs and processes to restore the flooring finish that had been abused by mall traffic. Jeremy is also challenged with managing the comprehensive trash program. This program
allows for the entire mall’s trash to be separated into waste, recyclables and compost for maximum “green” efficiency and compliance.

On a daily basis, Jeremy rolls up his sleeves and works alongside his staff to ensure our customer’s facility is a welcoming environment for the patrons visiting Northgate Mall.
Lastly, Jeremy went above and beyond the normal call of duty to ensure Northgate Mall was in pristine condition for the recent Merlone Geier ownership meetings and walkthrough. Because of Jeremy’s leadership in guiding our team in preparation for this visit, our team garnered many compliments on the overall appearance of the mall. They were even honored with a gift from our customer as a token of appreciation. Jeremy displays all of the characteristics of the SMS “Whatever It Takes” mantra and is extremely valuable to our SMS organization. It is with great pleasure and honor that we share his story as he continues to lead and grow with the SMS family.

Greg Mayo, SMS Operations Manager, and his team went above and beyond to prepare the Jacksonville Mall for a direct hit from Hurricane Florence.

With Hurricane Florence approaching and Jacksonville Mall directly in its path, Greg Mayo, Service Management Systems Operations Manager, went above and beyond to make sure his property was ready for a direct hit. His General Manager, Lee Ann Wagner, sent the following email to us, expressing her gratitude for Greg’s hard work and dedication:

“I wanted to take a few minutes this morning to express my gratitude and make you aware of what an asset Greg has been during Hurricane Florence. I evacuated the day of the storm and was unable to return until Monday.
He was my eyes and ears throughout the hurricane, keeping me abreast of what was going on in the area. He came out every day, and sometimes twice, to check on the property and report back to me, so I could keep PREIT informed of what was going on.

He has been with me every step of the way since I've been back; sometimes just the two of us are able to reach the property. He is a dedicated and loyal employee and I am thankful to have him on our team!”
- Lee Ann Wagner, General Manager at Jacksonville Mall
Going above and beyond the call of duty, SMS is dedicated to the concept of doing “Whatever It Takes” to make our customers successful and satisfied. In the face of a storm, Greg did just that. He showed many of SMS’ core values, including Integrity, Hard Work, Humility, and Loyalty, while going beyond his normal job duties.

SMS is incredibly proud of Greg and the entire team at Jacksonville Mall. They continue to impress us with their determination to deliver excellent customer service, and we could not be more pleased to have them as part of the SMS family.

After Hurricane Florence, SMS Operations Manager Earl Fox took his personal vehicle to pick up his team and open Magnolia Mall.

With Hurricane Florence approaching the East Coast, the state of South Carolina closed down public transportation and issued curfews. PREIT made the decision to close Magnolia Mall September 13, 14, and 15.

Service Management Systems (SMS) Operations Manager, Earl Fox, kept a constant check on the mall during the General Manager’s absence during these days.

The General Manager decided to open the Mall on Sunday, September 16 and called our Operations Manager at 5:00 pm on Saturday the 15th.
With curfew in place and public transportation not operating, Earl took his personal vehicle and picked up enough employees on Sunday morning to open the mall. Working with a small staff, they covered the shifts. Earl then gave the employees a ride back to their homes that afternoon.

Earl stayed on top of the events and roof leaks during the hurricane, keeping the General Manager, PREIT, and SMS informed of the situation on site. He contacted an out-of-state roofing company and scheduled for them to travel from Georgia to make repairs to the roof.
Going above and beyond the call of duty, SMS is dedicated to the concept of doing “Whatever It Takes” to make our customers successful and satisfied. Earl clearly has the “Whatever It Takes” attitude and it shined through during the events of Hurricane Florence. He showed many of SMS’ core values, including Integrity, Hard Work, Humility, and Loyalty, while going beyond his normal job duties.

SMS is incredibly proud of Earl and his whole crew at Magnolia Mall. We are continuously impressed by their resolve to provide excellent customer service, even against the worst odds, and we could not be more pleased to have them as part of the SMS family.