Why SMS?
Operating under the simple premise that anything could be accomplished with the right people, tools, and attitude, Bill Coakley grew Service Management Systems into an organization of world-class service.
Today, Service Management Systems stands as one of the premier facility service providers in the nation. From our humble beginnings, we have evolved into a company that provides innovative solutions and systems to facilities across the nation. Below are just a few of the many reasons Service Management Systems is the best in the industry, and why we believe we are a great fit for your location.
Our People are Our Greatest Asset
How do we offer all of this? Our people of course! The average tenure of our leadership is over 20 years of service to Service Management Systems and our valued customers. You can rest assured that you will have the best, most dedicated people, with you and your customers’ best interests as their priority. We know our people are 100% of our product, so we work very hard to ensure they feel valued in their role within our operations. Our programs are designed to offer personal and professional growth to our employees, so they and their family can count on Service Management Systems to be there as they progress throughout their career.
“Whatever It Takes” Customer Service Philosophy
Service Management Systems was founded on the philosophy of do “whatever it takes” to take care of our customer. Our values are extremely important to us and we actually operate and live by them every day. Honesty and integrity, along with hard work and appreciation form the foundation of our long-lasting relationships.
Customizable Solutions to Fit Your Needs
Service Management Systems is a privately held company, where your needs are put first and we have the flexibility to customize your exact specifications. We design and tailor-fit our programs to fit your facility needs. We do not believe in the “one size fits all” approach to doing business, and believe each of our customers and facilities are unique. We make sure our program fits those unique characteristics and needs that set you apart for an efficient and effective program.
Quality Assurance Through Our Innovative Technology
We have spent three decades perfecting our services to cater to high-traffic, public-use facilities, and our service reflects that. Our OPS360 technology was custom built to assist us with managing every aspect of our business, down to the smallest detail. We monitor and track quality in each room of every building, current training by employee, internal and external customer satisfaction, work order progress and completion and employee satisfaction. We can identify our current results to the very second of every day. Service Management Systems openly shares our technology with our customers, so they may see all of our hard work and results. We want our customers to feel comfortable, knowing we are delivering on the promises we have made.
Nationwide Resources
Because of our size, philosophy and approach, our responsiveness is unmatched in the industry. We have a nationwide network of resources positioned to support your facility and when needed, respond to any challenges and opportunities that may arise. We will do “whatever it takes” to ensure you and your customers receive the most consistent and excellent level of service 24 hours a day, 365 days a year. Our Customer Support Center is located in Nashville, TN, and we have facilities across the nation. Even if we are not currently in your area, we assure you that we are equipped to meet your location’s needs.
Transparent Pricing Approach
At SMS, we provide detailed cost breakdowns for our customers, so you can be confident in the services you are paying for. We believe this creates an environment of trust and fosters a collaborative partnership from day one. As part of our pricing model, we include a reconciliation process that allows your organization to only pay for labor based on established parameters that tie into your facility traffic volumes. Our goal is to ensure that our partnership will reflect overall organizational and program success, not bottom-line profit.
