Whatever It Takes

Whatever It Takes

Going above and beyond the call of duty, our employees are dedicated to the concept of doing “Whatever it Takes” to make our customers successful and satisfied.

Our values are extremely important to us, and we operate and live by them every day. Honesty and integrity, along with hard work and appreciation, form the foundation of our long-lasting relationships. Service Management Systems is proud of our people, our diversity and our culture. Take a few minutes to scroll through some of the successes and accolades our employees, management and teams have received this recently.


Whatever It Takes

Each quarter, our employees and management nominate the coworkers or employees that impressed them most! By going above and beyond their daily job duties or by showing their dedication to our company’s core values, these employees were nominated for the Whatever it Takes (WIT) Employee of the Quarter Award. From these nominations, each employee is then considered for the prestigious WIT Employee of the Year Award.

The following employees were all nominated for this quarter. All nominees exhibited the SMS Core Values and we are proud of each and every one of you. Keep up the outstanding work!

  • Sulfize Lamour
  • Randy Huttner
  • Timothy Human
  • Randall Huttner
  • Alexandra Wright
  • Robert Paranich
  • Francisco Castillo
  • Amelia Martinez
  • Angelica Vicente
  • Fern Dixon
  • Nathan Stewart
  • Maria Pulliam
  • Neidi Terrero
  • Idelisa Pena
  • Shaun Sexton

Sulfize Lamour

Willow Grove Park – Northeast Division

Sulfize Lamour has been very helpful to me during the absence of supervision on Sundays and Mondays. Usually, we have our First and Second Shift Leads when the shift is in the absence of the Supervisors on Sundays and Mondays. Because I do not have that position filled yet, Sulfize, who is a frontline employee, has been running the show on those days for me. I have offered her the leadership position several times, but she prefers her current role. Every time she rejects my offer, she says,"Mr. Adley, I have no problem helping you out whenever you need me tosupervise for you. I just don’t want the position.” Sulfize has been with the company for quite some time and since I took over in 2017 at Willow Grove Park, she has never calledout of work... not one time!

Nominated by: Adley Donaldson, Facility Manager

Amelia Martinez

Vintage Faire Mall – West Division

Amelia returned to work following the COVID-19 shutdowns with a renewed work ethic. She was assigned to a different role and has taken off with a fierce approach, which she has shown every day. The quality of work and attention to detail have set her apart from the rest of her predecessors. Her commitment to ensuring a brilliant result has set a new standard for the future of setting the bar very high for our floor technicians. We appreciate everything she does to make the team shine!

Nominated by: Enrique Guerrero, Facilities Manager

Shaun Sexton

Jacksonville Mall – Southeast Division

Shaun has been working both in Housekeeping, as well as helping us out in our Maintenance Department, while we are short-handed. He has performed above and beyond and will be transferring to our Maintenance Department permanently! He is an excellent worker, and exhibits our core values. Job well done and well deserved promotion.

Nominated by: Greg Mayo, Operations Manager

Brett Candfield

Chautauqua Mall – Northeast Division
Brett doesn’t have a driver’s license, so he can’t drive the mall maintenance truck. For three winters, Brett has tirelessly braved the cold winters here in Chautauqua, NY to shovel and salt all mall entrances. He accomplishes this by using the golf cart or doing it all on foot without complaint. Brett is always willing to do whatever is asked of him. He is a great worker, but is also a great parent! You can tell that he puts the same love and commitment into his job as he does his family.

Nominated by: Todd Strickland, Facility Manager

Guadalupe Garcia

Carmel Plaza – West Division
Lupe has dedicated many hours to the proper functioning of Carmel Plaza. We have been going through the process of getting a new contract here at Carmel Plaza. We need another employee here but couldn’t hire someone until the contract was signed. Since January 1, 2020, Lupe has been offering to work longer shifts to ensure the proper coverage and assist in the daily duties. During the AT&T Golf Tournament at Pebble Beach last week, she worked longer hours, including 10 hours on Saturday and Sunday. This was to make sure the visitors in town had clean restrooms to use, as well as to keep the Plaza in great condition for all to see. She is a great asset to SMS and Carmel Plaza.

Nominated by: Robert Massey, Facility Manager

Jwiane Smith

Destin-Fort Walton Beach Airport (VPS) – Midwest/Southeast Division
Jwiane has been with SMS for two years, and upon our startup was a recent transfer to Destin-Fort Walton Beach Airport. Over the past five (5) months that Jwiane has been at this location, he has exceeded my and the airport administrations’ expectations as a leader. Every day, he has a willingness to go above and beyond and is always willing to do “Whatever it Takes” to make sure a task or project is completed. Last month, Jwiane was promoted to Second Shift Supervisor and has continued to excel in his new leadership role. He provides great training and mentoring to his employees, and instills great core values.

Nominated by: Darin Muncy, Facility Manager and Patricia Hansen, 1st Shift Supervisor


Two of the greatest Core Values we feel our employees exhibit are Hard Work and Loyalty, and are some of the driving forces behind our company's success. This is evident in the Milestones reached each month.

Congratulations to the following employees who have reached significant Milestone Anniversaries this month!

    5 Year Milestones

  • Senaida Cruz
  • Brian Morgan

    10 Year Milestones

  • No 10 Year Milestones for this month.

    15 Year Milestones

  • Ronald Meads

The Horizons Award

The Horizons Award is our most prestigious award, given to Service Management Systems leads and directors for achieving quality, safety and productivity goals. Winners are honored at our annual leadership meeting and receive an etched crystal trophy and a $500 prize.

2019 Service Management Systems Winner- Carl Davis
Carl has been part of the Service Management Systems family since 2006 and is currently serving as the Operations Manager at Fashion District of Philadelphia. Over the last 2+ years, this PREIT property has been under significant and complex renovations, which encompassed over one million square feet and several city blocks in the heart of downtown Philadelphia. In his role as Operations Manager, Carl was integral in the coordination with City Officials, inspectors, construction contractor and several subcontractors. His role became even more important when the PREIT General Manager and Regional Vice President resigned and was not replaced for approximately 18 months during the renovation. Carl entertained investors, potential tenant representatives, PREIT and Macerich personnel, taking them on guided tours and providing details regarding any matters regarding their particular need. When it was time for the mall to reopen to the public, Carl was at the center of all the activity and ensured all events were successful. Top PREIT executives, including CEO, Joe Coradino, recognized Carl for his contribution to the successful redevelopment of the new crown jewel for PREIT. Carl’s dedication and hard work to the project were vital to retaining our business at Fashion District of Philadelphia.

Just a few more examples of how our managers, employees and teams go above and beyond every day. Scroll through the Success Stories below to read more about how our teams are doing “whatever it takes” to deliver excellent customer service.

SMS maintenance team does “whatever it takes” to transform a retail space at Woodland Mall.


Congratulations to our partners at Destin-Fort Walton Beach Airport on achieving GBAC STAR accreditation.


David Siverand exhibited the SMS motto of doing “whatever it takes” after the destruction from two hurricanes and one storm.


As Hurricane Sally was headed to the Gulf Coast, our Service Management Systems, Inc. (SMS) team at Destin-Fort Walton Beach Airport (VPS) had to act fast to prepare for the hurricane’s landfall.


Though 2020 threw us a curveball with COVID, many of our Facility Managers, EVS Directors and Operations Managers really got into the spirit of Customer Appreciation Day to make it special, safe and fun for our customers.





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