Whatever It Takes
Whatever It Takes
Going above and beyond the call of duty, our employees are dedicated to the concept of doing “Whatever it Takes” to make our customers successful and satisfied.
Our values are extremely important to us, and we operate and live by them every day. Honesty and integrity, along with hard work and appreciation, form the foundation of our long-lasting relationships. Service Management Systems is proud of our people, our diversity and our culture. Take a few minutes to scroll through some of the successes and accolades our employees, management and teams have received this recently.
Whatever It TakesEach quarter, our employees and management nominate the coworkers or employees that impressed them most! By going above and beyond their daily job duties or by showing their dedication to our company’s core values, these employees were nominated for the Whatever it Takes (WIT) Employee of the Quarter Award. From these nominations, each employee is then considered for the prestigious WIT Employee of the Year Award.
The following employees were all nominated for this quarter. All nominees exhibited the SMS Core Values and we are proud of each and every one of you. Keep up the outstanding work!
- Sulfize Lamour
- Randy Huttner
- Timothy Human
- Randall Huttner
- Alexandra Wright
- Robert Paranich
- Francisco Castillo
- Amelia Martinez
- Angelica Vicente
- Fern Dixon
- Nathan Stewart
- Maria Pulliam
- Neidi Terrero
- Idelisa Pena
- Shaun Sexton
Willow Grove Park – Northeast Division
Sulfize Lamour has been very helpful to me during the absence of supervision on Sundays and Mondays. Usually, we have our First and Second Shift Leads when the shift is in the absence of the Supervisors on Sundays and Mondays. Because I do not have that position filled yet, Sulfize, who is a frontline employee, has been running the show on those days for me. I have offered her the leadership position several times, but she prefers her current role. Every time she rejects my offer, she says,"Mr. Adley, I have no problem helping you out whenever you need me tosupervise for you. I just don’t want the position.” Sulfize has been with the company for quite some time and since I took over in 2017 at Willow Grove Park, she has never calledout of work... not one time!
Nominated by: Adley Donaldson, Facility Manager
Vintage Faire Mall – West Division
Amelia returned to work following the COVID-19 shutdowns with a renewed work ethic. She was assigned to a different role and has taken off with a fierce approach, which she has shown every day. The quality of work and attention to detail have set her apart from the rest of her predecessors. Her commitment to ensuring a brilliant result has set a new standard for the future of setting the bar very high for our floor technicians. We appreciate everything she does to make the team shine!
Nominated by: Enrique Guerrero, Facilities Manager
Jacksonville Mall – Southeast Division
Shaun has been working both in Housekeeping, as well as helping us out in our Maintenance Department, while we are short-handed. He has performed above and beyond and will be transferring to our Maintenance Department permanently! He is an excellent worker, and exhibits our core values. Job well done and well deserved promotion.
Nominated by: Greg Mayo, Operations Manager
Chautauqua Mall – Northeast DivisionBrett doesn’t have a driver’s license, so he can’t drive the mall maintenance truck. For three winters, Brett has tirelessly braved the cold winters here in Chautauqua, NY to shovel and salt all mall entrances. He accomplishes this by using the golf cart or doing it all on foot without complaint. Brett is always willing to do whatever is asked of him. He is a great worker, but is also a great parent! You can tell that he puts the same love and commitment into his job as he does his family.
Nominated by: Todd Strickland, Facility Manager
Carmel Plaza – West DivisionLupe has dedicated many hours to the proper functioning of Carmel Plaza. We have been going through the process of getting a new contract here at Carmel Plaza. We need another employee here but couldn’t hire someone until the contract was signed. Since January 1, 2020, Lupe has been offering to work longer shifts to ensure the proper coverage and assist in the daily duties. During the AT&T Golf Tournament at Pebble Beach last week, she worked longer hours, including 10 hours on Saturday and Sunday. This was to make sure the visitors in town had clean restrooms to use, as well as to keep the Plaza in great condition for all to see. She is a great asset to SMS and Carmel Plaza.
Nominated by: Robert Massey, Facility Manager
Destin-Fort Walton Beach Airport (VPS) – Midwest/Southeast DivisionJwiane has been with SMS for two years, and upon our startup was a recent transfer to Destin-Fort Walton Beach Airport. Over the past five (5) months that Jwiane has been at this location, he has exceeded my and the airport administrations’ expectations as a leader. Every day, he has a willingness to go above and beyond and is always willing to do “Whatever it Takes” to make sure a task or project is completed. Last month, Jwiane was promoted to Second Shift Supervisor and has continued to excel in his new leadership role. He provides great training and mentoring to his employees, and instills great core values.
Nominated by: Darin Muncy, Facility Manager and Patricia Hansen, 1st Shift Supervisor
MilestonesTwo of the greatest Core Values we feel our employees exhibit are Hard Work and Loyalty, and are some of the driving forces behind our company's success. This is evident in the Milestones reached each month.
Congratulations to the following employees who have reached significant Milestone Anniversaries this month!
- Senaida Cruz
- Brian Morgan
5 Year Milestones
- No 10 Year Milestones for this month.
10 Year Milestones
- Ronald Meads
15 Year Milestones
The Horizons AwardThe Horizons Award is our most prestigious award, given to Service Management Systems leads and directors for achieving quality, safety and productivity goals. Winners are honored at our annual leadership meeting and receive an etched crystal trophy and a $500 prize.
2019 Service Management Systems Winner- Carl Davis
Carl has been part of the Service Management Systems family since 2006 and is currently serving as the Operations Manager at Fashion District of Philadelphia. Over the last 2+ years, this PREIT property has been under significant and complex renovations, which encompassed over one million square feet and several city blocks in the heart of downtown Philadelphia. In his role as Operations Manager, Carl was integral in the coordination with City Officials, inspectors, construction contractor and several subcontractors. His role became even more important when the PREIT General Manager and Regional Vice President resigned and was not replaced for approximately 18 months during the renovation. Carl entertained investors, potential tenant representatives, PREIT and Macerich personnel, taking them on guided tours and providing details regarding any matters regarding their particular need. When it was time for the mall to reopen to the public, Carl was at the center of all the activity and ensured all events were successful. Top PREIT executives, including CEO, Joe Coradino, recognized Carl for his contribution to the successful redevelopment of the new crown jewel for PREIT. Carl’s dedication and hard work to the project were vital to retaining our business at Fashion District of Philadelphia.
Just a few more examples of how our managers, employees and teams go above and beyond every day. Scroll through the Success Stories below to read more about how our teams are doing “whatever it takes” to deliver excellent customer service.
Congratulations to our partners at Destin-Fort Walton Beach Airport on achieving GBAC STAR accreditation.READ MORE
David Siverand exhibited the SMS motto of doing “whatever it takes” after the destruction from two hurricanes and one storm.READ MORE
As Hurricane Sally was headed to the Gulf Coast, our Service Management Systems, Inc. (SMS) team at Destin-Fort Walton Beach Airport (VPS) had to act fast to prepare for the hurricane’s landfall.READ MORE
Though 2020 threw us a curveball with COVID, many of our Facility Managers, EVS Directors and Operations Managers really got into the spirit of Customer Appreciation Day to make it special, safe and fun for our customers.READ MORE
On August 17, 2020, our SMS First Shift Supervisor, Patty Hansen, was presented with the Destin-Fort Walton Beach Airport (VPS) Employee of the Quarter Award.READ MORE
Mike Roeske and the SMS team at Valley View Mall got creative to help out our PREIT customers in need.READ MORE
Our team at Rimrock Mall went above and beyond to help Ms. Snyder with her Medicare booth setup needs, and she could not have been more appreciative.READ MORE
This year, our team at Susquehanna Valley Mall was awarded the Employer of the Year award by Suncom.READ MORE
For the second year in a row, our Service Management Systems (SMS) management team at Jacksonville Mall in Jacksonville, NC received high recognition from the Eastern Carolina Workforce Development Board and the North Carolina National Guard.READ MORE
Tim and his team always strive for the high standards that have been set, which is evident in the praise Tim has received from our PREIT customers at Cumberland Mall.READ MORE
SMS recently started our new account in March of this year at Grand Boulevard, and the South Walton Beaches Wine and Food Festival was our first major event of the year. The charity event turned out to be a major success!READ MORE
Service Management Systems team at Nissan Stadium did not miss a beat in keeping the stadium and its parking lots clean during the 2019 NFL Draft Experience.READ MORE
On March 19, 2019, Lorraine was presented with her 20 Year Milestone Award with Service Management Systems.READ MORE
Showing dedication, excellent customer service and hard work during what has been called "one of the greatest snow events in decades."READ MORE READ MORE READ MORE READ MORE
After Hurricane Florence, SMS Operations Manager, Earl Fox, took his personal vehicle to pick up his team and open Magnolia Mall.READ MORE
Greg Mayo, SMS Operations Manager, and his team went above and beyond to prepare the Jacksonville Mall for a direct hit from Hurricane Florence.READ MORE
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