Whatever It Takes
Whatever It Takes
Going above and beyond the call of duty, our employees are dedicated to the concept of doing “Whatever it Takes” to make our customers successful and satisfied.
Our values are extremely important to us, and we operate and live by them every day. Honesty and integrity, along with hard work and appreciation, form the foundation of our long-lasting relationships. Service Management Systems is proud of our people, our diversity and our culture. Take a few minutes to scroll through some of the successes and accolades our employees, management and teams have received this recently.
Whatever It TakesEach quarter, our employees and management nominate the coworkers or employees that impressed them most! By going above and beyond their daily job duties or by showing their dedication to our company’s core values, these employees were nominated for the Whatever it Takes (WIT) Employee of the Quarter Award. From these nominations, each employee is then considered for the prestigious WIT Employee of the Year Award.
- Sulfize Lamour
- Randy Huttner
- Timothy Human
- Randall Huttner
- Alexandra Wright
- Robert Paranich
- Francisco Castillo
- Amelia Martinez
- Angelica Vicente
- Fern Dixon
- Nathan Stewart
- Maria Pulliam
- Neidi Terrero
- Idelisa Pena
- Shaun Sexton
- Adolfo Pineda
- Brandon Risen
- Cesar Villanueva
- Dionne Mallory Johnson
- Frank Podrue
- Henry Torres
- Kirk Von Lanken
- Mayra Gomez
- Rashaan Townsend
- Rebecca Brown
- Regino Tormis
- Ronald Mohr
- Shana Vandewoestyne
Susquehanna Valley Mall – Northeast Division
During our time of need for people to step up when we're short-handed, Ron has worked countless hours to help when and where needed. He is a loyal, hard-working, and humble guy, and I think he fully deserves this award. You could not ask for a better SMS team player!
Nominated by: Ed Grundy, SMS Assistant Operations Manager
University Medical Center of Southern Nevada (UMCSN) – West Division
During this pandemic, Henry has been on the frontlines cleaning all of the COVID testing areas and scrubbing all of the floors. Beyond his normal duties, he has been helping train his coworkers on how to properly maintain those areas that have been disinfected - which is critical in the healthcare realm! Henry also stepped in to help move supplies from one clinic to another, which was more than was expected of him! When someone calls off, he is always available to help cover any clinic, no matter how far it is or what the duties are. He is a valued part of our team, and a true asset to the entire SMS Healthcare company!
Nominated by: Gabriel Tapia, SMS Healthcare EVS Director
Dionne Mallory Johnson
The Mall at Green Hills – Southeast Division
I just took over this account at the end of August. With all the changes that were happening to schedules, personnel, and expectations, Dionne never wavered from who she is as a person. She comes in when we are short-staffed, works late when needed, and most importantly, she is a great team member. In every instance, she sets a higher standard and fully embodies our core values. Expect great things from her, because she has the potential to become a great facility manager in the future!
Nominated by: Lindsey Tubbs, SMS Facility Manager
Chautauqua Mall – Northeast DivisionBrett doesn’t have a driver’s license, so he can’t drive the mall maintenance truck. For three winters, Brett has tirelessly braved the cold winters here in Chautauqua, NY to shovel and salt all mall entrances. He accomplishes this by using the golf cart or doing it all on foot without complaint. Brett is always willing to do whatever is asked of him. He is a great worker, but is also a great parent! You can tell that he puts the same love and commitment into his job as he does his family.
Nominated by: Todd Strickland, Facility Manager
Carmel Plaza – West DivisionLupe has dedicated many hours to the proper functioning of Carmel Plaza. We have been going through the process of getting a new contract here at Carmel Plaza. We need another employee here but couldn’t hire someone until the contract was signed. Since January 1, 2020, Lupe has been offering to work longer shifts to ensure the proper coverage and assist in the daily duties. During the AT&T Golf Tournament at Pebble Beach last week, she worked longer hours, including 10 hours on Saturday and Sunday. This was to make sure the visitors in town had clean restrooms to use, as well as to keep the Plaza in great condition for all to see. She is a great asset to SMS and Carmel Plaza.
Nominated by: Robert Massey, Facility Manager
Destin-Fort Walton Beach Airport (VPS) – Midwest/Southeast DivisionJwiane has been with SMS for two years, and upon our startup was a recent transfer to Destin-Fort Walton Beach Airport. Over the past five (5) months that Jwiane has been at this location, he has exceeded my and the airport administrations’ expectations as a leader. Every day, he has a willingness to go above and beyond and is always willing to do “Whatever it Takes” to make sure a task or project is completed. Last month, Jwiane was promoted to Second Shift Supervisor and has continued to excel in his new leadership role. He provides great training and mentoring to his employees, and instills great core values.
Nominated by: Darin Muncy, Facility Manager and Patricia Hansen, 1st Shift Supervisor
MilestonesTwo of the greatest Core Values we feel our employees exhibit are Hard Work and Loyalty, and are some of the driving forces behind our company's success. This is evident in the Milestones reached each month.
Congratulations to the following employees who have reached significant Milestone Anniversaries this month!
- Maria Chicas De Ticas
- Robert Hoffman
- Barbara Jones
5 Year Milestones
- Gerry Seely
10 Year Milestones
- No 15 Year Milestones for this month.
15+ Year Milestones
The Horizons AwardThe Horizons Award is our most prestigious award, given to Service Management Systems leads and directors for achieving quality, safety and productivity goals. Winners are honored at our annual leadership meeting and receive an etched crystal trophy and a $500 prize.
Darin Muncy joined the Service Management Systems team in 2019 as the Facility Manager of a new account, Destin-Fort Walton Beach Airport (VPS). He has been a standout manager and has fully embraced the SMS Culture and Core Values. The customer is unreserved with praise for him and his team, complimenting and bragging on them frequently. And it is no wonder. Last year, Darin worked with VPS management to help the airport achieve the Global Biorisk Advisory Council (GBAC) STAR accreditation. This is a huge deal, as it is the cleaning industry's only accreditation recognizing facilities for outbreak prevention, response, and recovery. And if things weren't already stressful in 2020, Darin and his team were faced with Hurricane Sally in September. By quickly organizing and implementing a plan with VPS management to monitor leaks throughout all 80,000 square feet of the building, he was a tremendous help to Airport Maintenance and many other vendors. Darin truly cares about the success of SMS and that of our customers. He unfailingly exhibits our "whatever it takes" motto daily.
Just a few more examples of how our managers, employees and teams go above and beyond every day. Scroll through the Success Stories below to read more about how our teams are doing “whatever it takes” to deliver excellent customer service.