Surveys and Consulting Services
Operating at Peak Standards
Service Management Systems will help your facility improve their systems and processes and stay compliance-ready every day of the year. We offer survey and consulting services to help your cleaning and maintenance teams operate at peak standards every day.
What to Expect
Service Management Systems establishes benchmarks and productivity standards for each position to ensure balanced workloads. Our surveys of your facility will assess your current operational approaches, including how each staff member’s day is planned, the current cleaning and disinfection procedures and the customer satisfaction interactions. With our customized consulting services, we help you find your current quality levels and assist in developing the best plan to correct any issues your team might be facing. Through new and improved operational builds and training plans, we work to define your current customer perception. We also outline your management’s and cleaning team’s current performance, comparing them to the industry’s best practices. This allows us to create in-depth plans on how to improve your daily operations.
Taking our survey and consulting services one step further, Service Management Systems understands that Healthcare Facilities face different government surveys, citations and regulations than other industries. If your hospital has ever had the pleasure of participating in an unannounced compliance survey, you know that it can serve as a great wake-up call to all staff members. Being prepared for surveys at all times should be every employee’s daily priority. We have created detailed checklists and processes to help keep everyone on your team survey-ready and your hospital citation-free, 365 days a year. Get an overview of our Survey-Readiness plan by downloading our Are You Survey-Ready Guide here.