OPS360 in the Field
Hear from our facility managers on how OPS360 benefits their daily workflow
At Service Management Systems, delivering top-quality service is our priority. We work tirelessly to uphold the SMS standard through rigorous employee vetting, comprehensive training programs, and the implementation of cutting-edge practices. But we don’t stop there.
In today’s fast-paced world, technology plays a crucial role in optimizing processes and improving efficiency. That’s why we are committed to leveraging advanced, innovative tools that enhance our service delivery, streamline field operations, and ensure faster response times with higher service quality.
That’s where OPS360 comes in.
OPS360 is a powerful quality assurance platform designed to revolutionize how we manage and track service requests across facilities. It offers a suite of features tailored to ensure every aspect of a facility’s needs is addressed promptly and efficiently — all while upholding the stringent SMS standard. From real-time tracking to performance analytics, OPS360 equips our teams with the tools necessary to maintain smooth operations and exceed customer expectations.
But don’t just take our word for it. Hear from our facility managers about the significant benefits they experience firsthand when using OPS360. Their insights shed light on how this innovative platform is transforming the way we work — bringing added value and peace of mind to everyone involved.
Real-Time Inspections and Issue Resolution
One of OPS360’s standout features is its ability to facilitate real-time inspections. Facility managers can document and track housekeeping conditions instantly, allowing them to identify and address potential issues before they escalate. The platform enables them to highlight deficiencies in real-time, ensuring that areas requiring maintenance receive immediate attention.
"I'm able to go back on my computer, see everything I captured — pictures, comments — right there. And I can be proactive," said Cynthia, an SMS facility manager at Mesa Mall in Colorado. "It’s simple to use. It helps us address concerns before they turn into bigger problems."
User-Friendly and Efficient
OPS360’s ticketing system enhances workflow efficiency with its intuitive interface. Users can categorize and track pending tasks, ensuring a clear, organized approach to task management.
Akos, a facility manager based in Sacramento, CA, effectively distributes tickets among supervisors across different shifts, ensuring fair workload distribution and timely task completion.
Instead of using cumbersome clipboards and extensive documentation, OPS360 allows managers to capture photos, add comments, and seamlessly track housekeeping performance — all from their phones.
Lisa, the facility manager at North Park Mall in Iowa, has found OPS360 invaluable for overseeing operations across multiple sites. The platform enables her to manage tasks remotely, reducing the need for constant physical presence. Whether providing constructive feedback or recognizing great work, Lisa relies on OPS360 to streamline communication and improve efficiency.
Enhanced Accountability
OPS360 plays a crucial role in promoting accountability. Built-in tracking and reporting features ensure that tasks are completed and nothing falls through the cracks.
"It gives us a little accountability to have to get things done," said Jim, facility manager at Dartmouth Mall in Massachusetts.
Before OPS360, Jim had to rely on verbal confirmations of task completion. Now, with clear communication trails, he can verify progress and follow up on outstanding tasks, reducing miscommunication.
Additionally, customers and corporate teams have direct access to inspections and reports, creating transparency and driving prompt action. Jim noted that this level of oversight helps maintain efficiency and uphold high standards.
Simplified Maintenance Requests
Another major benefit of OPS360 is its ability to streamline maintenance requests. Cynthia appreciates how the system allows her to report issues immediately, ensuring that the right personnel are notified and problems are resolved quickly. This reduces downtime and prevents minor issues from escalating into major operational setbacks.
Before OPS360, maintenance requests were manually written down and checked off as completed. Now, digital work orders allow teams to track progress seamlessly.
Jim described how his maintenance team checks OPS360 every morning, ensuring everyone is aware of their assigned tasks. This structured approach prevents tasks from being overlooked and fosters a more organized workflow.
A Powerful Tool for Housekeeping
OPS360 has become an invaluable tool for our facility managers. Whether using it on their phone during rounds or reviewing reports on a desktop, it helps them stay organized and efficient. The system has not only simplified their work but has also enhanced the overall cleanliness and functionality of the facilities they manage.
In Cynthia’s words, OPS360 is a “wonderful, wonderful tool” that she relies on daily.
The software’s ability to generate detailed reports ensures that housekeeping tasks are not only completed, but continuously improved upon. Its structured workflow and clear documentation make facility management more organized and effective.
Want to learn more about OPS360? Connect with us to discover how this program can enhance your facility’s operations.