The Benefits of Our Customer Support Center
What Does Help From our Customer Support Center Mean For You?
When it comes to running a large public space, we at Service Management Systems understand that it is truly a feat to keep everything running smoothly. That’s why we provide access to our Customer Support Center (CSC) for all our accounts. Our CSC is based out of our headquarters in Nashville, TN, where we have a staff of experts ready to take care of you and your needs. From payroll to risk management, our CSC resources will be ready to support you when you choose SMS.
When paired with our top-of-the-line housekeeping and maintenance services, the benefits our accounts receive from our Customer Support Center are not just the icing on the cake – they’re the support needed to take your public facility operations to the next level. You’ll have the time to focus on other important areas when you let us take care of employee vetting, ensuring employment requirements are met, invoicing is accurate, and handling any claims from workers' comp to compliance challenges. That way, you can count on a clean, safe, and well-supported facility with SMS.
Here are some areas of support you can expect when working with SMS!
Risk and Liability
When businesses partner with SMS, they gain valuable risk management benefits that help mitigate both operational and financial risks. SMS provides companies with robust tools to monitor and manage potential risks, ensuring that their operations run smoothly and safely. Our support team is equipped to assist with risk management strategies, ensuring that all janitorial and maintenance operations comply with industry standards and regulatory requirements.
By partnering with us, companies can rest assured that we are handling workers' compensation, safety protocols, and any property damage concerns that may arise during cleaning tasks. Our proactive approach helps minimize potential risks, offering peace of mind to businesses while allowing them to focus on their core operations without the added burden of managing complex liability issues.
Built-in Human Resources Team
Businesses that choose to work with SMS gain the support of our experienced HR team, which provides a wealth of expertise to streamline their workforce management. One key benefit is our comprehensive pre-employment screenings, which ensure that only the most qualified and reliable candidates are hired.
Our HR team conducts thorough background checks, verifying qualifications, past employment, and criminal history, significantly reducing the risk of hiring individuals who may pose a liability to your business. This attention to detail helps create a more dependable and trustworthy workforce, fostering a safer work environment for both clients and employees. In addition to pre-employment screenings, we are committed to maintaining positive employee relations throughout the entire partnership.
You can expect our HR team to work closely with employees and employers to address concerns, resolve conflicts, and promote a healthy, productive workplace culture. Furthermore, we ensure full compliance with employment laws, keeping businesses up to date with ever-changing regulations regarding wages, benefits, and workplace safety. By handling these critical HR functions, SMS allows our customers to focus on their operations, confident that they are meeting legal requirements and maintaining a strong, harmonious workforce.
Billing and Invoicing
Gaining the support of our dedicated Billing Department plays a crucial role in ensuring that your invoicing process is smooth, consistent, and reliable. Our team is committed to providing accurate and timely invoices, giving you one less thing to worry about. Whether your business requires monthly billing cycles, project-based invoices, or detailed service breakdowns, our department can accommodate various types of invoicing to meet your unique needs. This flexibility helps businesses maintain clear financial records and stay on top of budgeting without the stress of managing complex billing systems on their own.
In addition to reliable invoicing, the CSC Billing Department is adept at handling any discrepancies that may arise. If there are any issues or questions regarding a bill, our team conducts thorough research to resolve the matter efficiently and accurately. We understand that billing discrepancies can cause delays and frustration, so we prioritize quick, transparent communication to ensure that any issues are addressed promptly. By working with SMS, businesses can feel confident that their invoicing is in good hands, freeing them to focus on their core operations while we handle the details.
Payroll
As a customer of SMS, gaining the support of our payroll department brings a wealth of benefits that go far beyond just processing payments.
Payroll accuracy is non-negotiable. With SMS, you can rest easy knowing that your employees receive the correct pay on time, every time. Our team utilizes advanced systems and a keen eye for detail to ensure that every paycheck reflects the right calculations, deductions, and compliance with local laws.
Payroll can be complex, with constantly changing tax laws, benefits regulations, and other compliance requirements. As part of the SMS family, you’ll have a team of experts ready to support you, who stay up-to-date with industry changes. Our professionals bring years of experience and knowledge to the table, ensuring that you’re always in good hands.
By partnering with SMS, you’re not just outsourcing payroll — you’re gaining a trusted ally with the resources and expertise to help your business thrive.
At Service Management Systems, we know that managing a large public space comes with its challenges, and these are some of the many ways we help to make it easier. With these benefits from our dedicated Customer Support Center, you’ll have a team of experts by your side to assist you–Whatever It Takes!