Whatever It Takes

Whatever It Takes

Going above and beyond the call of duty, our employees are dedicated to the concept of doing “Whatever it Takes” to make our customers successful and satisfied.

Our values are extremely important to us, and we operate and live by them every day. Honesty and integrity, along with hard work and appreciation, form the foundation of our long-lasting relationships. Service Management Systems is proud of our people, our diversity and our culture. Take a few minutes to scroll through some of the successes and accolades our employees, management and teams have received this recently.

Whatever It Takes

Each month, our employees and management nominate the coworkers or employees that impressed them most! By going above and beyond their daily job duties or by showing their dedication to our company’s core values, these employees were nominated for the Whatever it Takes (WIT) Employee of the Month Award. From these nominations, each employee is then considered for the prestigious WIT Employee of the Year Award.

The following employees were all nominated for this month. All nominees exhibited the SMS Core Values and we are proud of each and every one of you. Keep up the outstanding work!

  • Brandon Warren - Chautauqua Mall
  • Luz Lathrop - Valley View Mall
  • Robert Paranich - Viewmont Mall
  • Robert Clow - Quincy Medical Center
  • Jeffery Mashell - Palmer Park Mall
  • Karen Drumheller - Susquehanna Valley Mall
  • Teresita Jalijali - Northtown Mall
  • Angelica Vecente - The Village at Corte Madera
  • Jerry Withers - South Plains Mall
  • Derwin Brown - Broadway Square Mall
  • Isagani Avena - Vintage Faire Mall
  • Lucila Cera - Vintage Faire Mall
  • Chrispin Reyes - Fashion Fair Mall
  • Maria Ruelas - Broadway Plaza
  • Obadiah Bennett - Patrick Henry Mall
  • Thomas Hanson - Patrick Henry Mall
  • James Jones - New River Valley Mall
  • William Witt - SouthPark Mall
  • Patricia Todd - Destin Commons
  • Ophelia Johnson - Magnolia Mall
  • Tyrone Bradford - Teche Regional Medical Center
  • Anthony Crawford - TN Performing Arts Center
  • Audra Baltoff - Jacksonville Mall
  • Alphonza Clanton - Jacksonville Mall
  • Jake Reynolds-The Avenue Murfreesboro
  • Maria Guadalupe 'Lupe' Pina De Garcia - Carmel Plaza

Whatever it Takes Employees of the Month

Robert Paranich

Hard Work | Loyalty | Fairness | Appreciation | Humility | Fun | Growth
Viewmont Mall – Northeast Division 993

We have been without a Facility Manager for two months now, also while being short-handed in our housekeeping department. Robert has managed to perform his job as the Maintenance Supervisor along with working any open shift he is needed for in housekeeping. Robert never complains when doing so, and tells me “whatever we need to do to get it done!” Robert just had his five year anniversary with Service Management Systems, and it has been a pleasure to have him on my staff. The dedication and loyalty he shows to not just myself, but to our customer at Viewmont Mall and to SMS is greatly appreciated.

Nominated by: Nominated by: Ryan Makausky, Operations Manager

Lucilia Cera

Appreciation | Hard Work
Vintage Faire Mall – West Division 996

Lucilia has taken her new position as Supervisor as a way to teach the staff that hard work pays off. She is always willing to step in and train new employees, retrain existing staff and go above her duties to ensure Vintage Faire Mall looks its best at all times.

Nominated by:Enrique Guerrero, Facility Manager

Tyrone Bradford

Hard Work | Loyalty
Teche Regional Medical Center

Tyrone has shown a lot of hard work and dedication to his job. This month, our hospital was heavily impacted by Hurricane Barry. Tyrone volunteered to stay at the hospital during the storm to ensure our patients had everything they needed. Tyrone worked very hard to ensure the hospital did not flood during the storms. Also, Tyrone often comes in on his days off to cover for call-ins, and I never hear him complains. He is always there to help whenever called upon at any time. He is a very hard worker and ensures his duties are completed to perfection. He takes great pride in all the work he does.

Nominated by: Jeremy Davis, Director of EVS


Two of the greatest Core Values we feel our employees exhibit are Hard Work and Loyalty, and are some of the driving forces behind our company's success. This is evident in the Milestones reached each month.

Congratulations to the following employees who have reached significant Milestone Anniversaries this month!

    5 Year Milestones

  • Barry Martindell - Moorestown Mall
  • Jose Quiroz - Miracle Mile Shops
  • Gabriel Molina - Miracle Mile Shops
  • Joseph Gantz - Jacksonville Mall
  • Craig Milligan - Springfield Town Center

    10 Year Milestones

  • No 10 year milestones this month.

    10+ Year Milestones

  • Cecil Sloley - Division Manager - 25 Years
  • Darren Overton - Exton Square Mall - 15 years

The Horizons Award

The Horizons Award is our most prestigious award, given to Service Management Systems leads and directors for achieving quality, safety and productivity goals. Winners are honored at our annual leadership meeting and receive an etched crystal trophy and a $500 prize.

2018 Service Management Systems Winner- Greg Mayo
Greg Mayo has been part of the Service Management Systems family since 2006. In September 2018, Hurricane Florence travelled up the east coast, hitting Jacksonville Mall with a lot of wind and rain. Greg and his team reported to work immediately following the storm to begin the clean-up process. Unable to assess the damage, the Mall’s General Manager relied on Greg to be her eyes and ears until she could return. In an email to the SMS Executive team, the GM stated that Greg “is a dedicated and loyal employee, and I am thankful to have him on our team.” A Marine Veteran, Greg has worked with the North Carolina Career Center to help find other veterans work at SMS. In recognition, Greg accepted an award from the state of North Carolina on behalf of SMS for “Employer of the Year” for hiring and employing a high percentage of veterans. His team will tell you, Greg exemplifies how one person can make a positive impact and affect change for the betterment of those around him.

Just a few more examples of how our managers, employees and teams go above and beyond every day. Scroll through the Success Stories below to read more about how our teams are doing “whatever it takes” to deliver excellent customer service.

Tim and his team always strive for the high standards that have been set, which is evident in the praise Tim has received from our PREIT customers at Cumberland Mall.


SMS recently started our new account in March of this year at Grand Boulevard, and the South Walton Beaches Wine and Food Festival was our first major event of the year. The charity event turned out to be a major success!


Service Management Systems team at Nissan Stadium did not miss a beat in keeping the stadium and its parking lots clean during the 2019 NFL Draft Experience.


On March 19, 2019, Lorraine was presented with her 20 Year Milestone Award with Service Management Systems.


Showing dedication, excellent customer service and hard work during what has been called "one of the greatest snow events in decades."


Going above and beyond to help other area facilities.


Showing kindness to a customer in need.


Teamwork makes the dream work.


Jeremy Bostick takes on additional responsibilities and assists his fellow colleagues.


Operations manager saves the day when wheelchair battery dies.


Johnny Pointer shows his commitment and leadership abilities from the very start.


September marked SMS's sixth year of partnership with Habitat for Humanity.


After Hurricane Florence, SMS Operations Manager, Earl Fox, took his personal vehicle to pick up his team and open Magnolia Mall.


Greg Mayo, SMS Operations Manager, and his team went above and beyond to prepare the Jacksonville Mall for a direct hit from Hurricane Florence.


Get Started with SMS

We provide superior specialized services through management of systems and people that allow our customers to focus on their core business. Learn more about how we have fine-tuned our cleaning and maintenance programs to bring your property better results at a better value.

Learn More