Whatever It Takes

Whatever It Takes

Going above and beyond the call of duty, our employees are dedicated to the concept of doing “Whatever it Takes” to make our customers successful and satisfied.

Our values are extremely important to us, and we operate and live by them every day. Honesty and integrity, along with hard work and appreciation, form the foundation of our long-lasting relationships. Service Management Systems is proud of our people, our diversity and our culture. Take a few minutes to scroll through some of the successes and accolades our employees, management and teams have received this recently.

Whatever It Takes

Each month, our employees and management nominate the coworkers or employees that impressed them most! By going above and beyond their daily job duties or by showing their dedication to our company’s core values, these employees were nominated for the Whatever it Takes (WIT) Employee of the Month Award. From these nominations, each employee is then considered for the prestigious WIT Employee of the Year Award.

The following employees were all nominated for this month. All nominees exhibited the SMS Core Values and we are proud of each and every one of you. Keep up the outstanding work!

  • Jermica Taylor – Patrick Henry Mall
  • Alphonza Clanton – Jacksonville Mall
  • Joseph Gantz – Jacksonville Mall
  • Amir Ghobreal – Nashville International Airport
  • Merita Leddon – Grand Boulevard at Sandestin
  • Angelica Vecente – Village of Corte Madera
  • Daniel Flowers – Exton Square Mall
  • Aden Said – Saint Thomas Sports Park
  • Willette Burrell – Magnolia Mall
  • Joseph Clark – Broadway Square Mall
  • Faustino Encabo – Northtown Mall

Whatever it Takes Employees of the Month

Daniel Flowers

Hard Work | Humility | Integrity | Loyalty
Exton Square Mall – Northeast Division 993
Daniel has been an employee with us for almost five years, and he goes above and beyond in
everything that needs to be done. In most cases, you do not have to tell Dan what to do – if he
sees that something needs to be done, he is on it! The starter part stopped working on the
company golf cart that he drives. So, we ordered the part and he just installed it himself. He
does so much beyond his job title. Major kudos to Dan for being an exceptional employee!

Nominated by: Nominated by: Darryl Carter, Assistant Operational Manager

Joseph Clark

Achievement | Fairness | Honesty | Integrity | Fun | Loyalty | Hard Work | Faith-Based | Appreciation | Growth
Broadway Square Mall – West Division 996
Joe has worked for SMS for almost ten years. He is a great employee who takes pride in his work,
and will always fill in, if needed. Joe helps and supports his co-workers – always there to listen to
them for whatever reason.

Nominated by: Angela Waldrep, Facility Manager

Amir Ghobreal

Hard Work | Honesty | Integrity | Achievement | Appreciation | God-Centered | Faith-Based
Nashville International Airport (BNA) – Midwest/Southeast Division 997
On Tuesday, August 27th, we received the following email from two Southwest travelers at BNA: “On Monday, I was standing outside the restroom facilities near gate C15 in Nashville Airport waiting for my husband. I noticed an elderly man in a wheelchair waiting by the entrance to the men’s facilities. Within a short while his wife appeared and, after they briefly spoke, she attempted to lift him from his wheelchair. At this point Amir exited the men’s restroom and noticed they were having a problem. He offered to take her husband into the restroom, proceeded to get the man situated into his chair and took him in. Within minutes Amir appeared outside with his cleaning cart and assured the wife he would bring her husband out when he was ready. At this point my husband joined me and we left the area. I asked him if he had noticed the airport employee who assisted the gentleman. My husband observed that Amir had brought the gentleman into the restroom in his wheelchair and assisted him to the urinal. He heard Amir ask the gentleman ‘if he needed any further assistance at this point’ and when he received a negative reply he advised the gentleman ‘he would let his wife know everything was fine and would be right back.’ My husband admired his respectful attitude towards a stranger and his willingness to assist someone in need. We just wanted to make your company aware of the value of having an employee like Amir. His kindness did not go unnoticed and he should be commended for his actions. Sometimes the smallest acts of kindness have the biggest impact. Thank you for your kindness, Amir. Respectfully, Dolph and Christina”

Nominated by: Mike Bellonis, Project Manager


Two of the greatest Core Values we feel our employees exhibit are Hard Work and Loyalty, and are some of the driving forces behind our company's success. This is evident in the Milestones reached each month.

Congratulations to the following employees who have reached significant Milestone Anniversaries this month!

    5 Year Milestones

  • Kevin Krysko – Capital City Mall
  • Lashawn Brantley – Magnolia Mall
  • Melissa Pool – Teche Regional Medical Center
  • Oscar Archila Morales – Miracle Mile Shops
  • Blanca Del Cid – Springfield Town Center
  • Maria Machado De Ruiz – Springfield Town Center
  • Martin Guevara – Springfield Town Center
  • James Jordan – Springfield Town Center
  • Jose Alberto – Springfield Town Center
  • Ervin Lacan Tzul – Houston Galleria
  • Reid Miriam – Exton Square Mall
  • Peter Chico – Cherry Hill Mall

    10 Year Milestones

  • Dan Hickey – Division Vice President this month.
  • Jesse Galiste – Carmel Plaza
  • Jesus Sandoval – Cumberland Mall

    10+ Year Milestones

  • Xiomara Fernandez – Nashville Int’l Airport
  • Eshetu Tsedalu – Nashville Int’l Airport
  • Rosa Muniz – Nashville Int’l Airport
  • Amir Ghobreal – Nashville Int’l Airport

The Horizons Award

The Horizons Award is our most prestigious award, given to Service Management Systems leads and directors for achieving quality, safety and productivity goals. Winners are honored at our annual leadership meeting and receive an etched crystal trophy and a $500 prize.

2018 Service Management Systems Winner- Greg Mayo
Greg Mayo has been part of the Service Management Systems family since 2006. In September 2018, Hurricane Florence travelled up the east coast, hitting Jacksonville Mall with a lot of wind and rain. Greg and his team reported to work immediately following the storm to begin the clean-up process. Unable to assess the damage, the Mall’s General Manager relied on Greg to be her eyes and ears until she could return. In an email to the SMS Executive team, the GM stated that Greg “is a dedicated and loyal employee, and I am thankful to have him on our team.” A Marine Veteran, Greg has worked with the North Carolina Career Center to help find other veterans work at SMS. In recognition, Greg accepted an award from the state of North Carolina on behalf of SMS for “Employer of the Year” for hiring and employing a high percentage of veterans. His team will tell you, Greg exemplifies how one person can make a positive impact and affect change for the betterment of those around him.

Just a few more examples of how our managers, employees and teams go above and beyond every day. Scroll through the Success Stories below to read more about how our teams are doing “whatever it takes” to deliver excellent customer service.

This year, our team at Susquehanna Valley Mall was awarded the Employer of the Year award by Suncom.


Tim and his team always strive for the high standards that have been set, which is evident in the praise Tim has received from our PREIT customers at Cumberland Mall.


SMS recently started our new account in March of this year at Grand Boulevard, and the South Walton Beaches Wine and Food Festival was our first major event of the year. The charity event turned out to be a major success!


Service Management Systems team at Nissan Stadium did not miss a beat in keeping the stadium and its parking lots clean during the 2019 NFL Draft Experience.


On March 19, 2019, Lorraine was presented with her 20 Year Milestone Award with Service Management Systems.


Showing dedication, excellent customer service and hard work during what has been called "one of the greatest snow events in decades."


Going above and beyond to help other area facilities.


Showing kindness to a customer in need.


Teamwork makes the dream work.


Jeremy Bostick takes on additional responsibilities and assists his fellow colleagues.


Operations manager saves the day when wheelchair battery dies.


Johnny Pointer shows his commitment and leadership abilities from the very start.


September marked SMS's sixth year of partnership with Habitat for Humanity.


After Hurricane Florence, SMS Operations Manager, Earl Fox, took his personal vehicle to pick up his team and open Magnolia Mall.


Greg Mayo, SMS Operations Manager, and his team went above and beyond to prepare the Jacksonville Mall for a direct hit from Hurricane Florence.


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