Whatever It Takes

Daniel Flowers

VALUES IN PRACTICE
Hard Work | Humility | Integrity | Loyalty

Exton Square Mall – Northeast Division 993

Daniel has been an employee with us for almost five years, and he goes above and beyond in

everything that needs to be done. In most cases, you do not have to tell Dan what to do – if he

sees that something needs to be done, he is on it! The starter part stopped working on the

company golf cart that he drives. So, we ordered the part and he just installed it himself. He

does so much beyond his job title. Major kudos to Dan for being an exceptional employee!

Nominated by: Nominated by: Darryl Carter, Assistant Operational Manager

Joseph Clark

VALUES IN PRACTICE
Achievement | Fairness | Honesty | Integrity | Fun | Loyalty | Hard Work | Faith-Based | Appreciation | Growth

Broadway Square Mall – West Division 996

Joe has worked for SMS for almost ten years. He is a great employee who takes pride in his work,

and will always fill in, if needed. Joe helps and supports his co-workers – always there to listen to

them for whatever reason.

Nominated by: Angela Waldrep, Facility Manager

Amir Ghobreal

VALUES IN PRACTICE
Hard Work | Honesty | Integrity | Achievement | Appreciation | God-Centered | Faith-Based

Nashville International Airport (BNA) – Midwest/Southeast Division 997

On Tuesday, August 27th, we received the following email from two Southwest travelers at BNA: “On Monday, I was standing outside the restroom facilities near gate C15 in Nashville Airport waiting for my husband. I noticed an elderly man in a wheelchair waiting by the entrance to the men’s facilities. Within a short while his wife appeared and, after they briefly spoke, she attempted to lift him from his wheelchair. At this point Amir exited the men’s restroom and noticed they were having a problem. He offered to take her husband into the restroom, proceeded to get the man situated into his chair and took him in. Within minutes Amir appeared outside with his cleaning cart and assured the wife he would bring her husband out when he was ready. At this point my husband joined me and we left the area. I asked him if he had noticed the airport employee who assisted the gentleman. My husband observed that Amir had brought the gentleman into the restroom in his wheelchair and assisted him to the urinal. He heard Amir ask the gentleman ‘if he needed any further assistance at this point’ and when he received a negative reply he advised the gentleman ‘he would let his wife know everything was fine and would be right back.’ My husband admired his respectful attitude towards a stranger and his willingness to assist someone in need. We just wanted to make your company aware of the value of having an employee like Amir. His kindness did not go unnoticed and he should be commended for his actions. Sometimes the smallest acts of kindness have the biggest impact. Thank you for your kindness, Amir. Respectfully, Dolph and Christina”

Nominated by: Mike Bellonis, Project Manager