Whatever It Takes

Whatever It Takes

Going above and beyond the call of duty, our employees are dedicated to the concept of doing “Whatever it Takes” to make our customers successful and satisfied.

Our values are extremely important to us, and we operate and live by them every day. Honesty and integrity, along with hard work and appreciation, form the foundation of our long-lasting relationships. Service Management Systems is proud of our people, our diversity and our culture. Take a few minutes to scroll through some of the successes and accolades our employees, management and teams have received this recently.

Whatever It Takes

Each month, our employees and management nominate the coworkers or employees that impressed them most! By going above and beyond their daily job duties or by showing their dedication to our company’s core values, these employees were nominated for the Whatever it Takes (WIT) Employee of the Month Award. From these nominations, each employee is then considered for the prestigious WIT Employee of the Year Award.

The following employees were all nominated for this month. All nominees exhibited the SMS Core Values and we are proud of each and every one of you. Keep up the outstanding work!

  • Keyonda Gregory - Nissan Stadium
  • Alphonza Clanton – Jacksonville Mall
  • Joseph Gantz – Jacksonville Mall
  • Antonio Patton – The Avenue Murfreesboro
  • Aden Said – St. Thomas Sports Park
  • Shonte Smith – Louisville Airport
  • Laqueta Sanford – The Mall at Green Hills
  • Dennis Kedrowski – Northtown Mall
  • James Kelly – Louisville Airport

Whatever it Takes Employees of the Month


Appreciation | Hard Work | Fairness | Loyalty | Honesty | Integrity | Humility | Achievement
Capital City Mall – Northeast Division 993
Obasi comes to work each day he is scheduled, gets on the radio, and says, “Good morning!” with great enthusiasm! He steps up to the plate and gives it his all. He will do any task asked of him, always going an excellent job. He takes pride in the work he does, and will go out of the way to help others. I have never heard him complain. Obasi is a self-starter and I never see him shirking his duties. He is the epitome of what an SMS employee should be and I am proud to have him on our team.

Nominated by: Nominated by: Kevin Krzysko, Operations Manager


Achievement | Honesty | Integrity | Humility | Loyalty | Hard Work | Appreciation
Houston Galleria – West Division 996
She is a really good employee and is always on time. Daysi never complains about her duties. She is always friendly, has great customer service, and gets along well with all of her coworkers.

Nominated by: Mirna Silva, Assistant Manager

Dave Thomas

Appreciation | Humility | Loyalty | Hard Work
Patrick Henry Mall – Midwest/Southeast Division 997
Last Saturday (12/14/2019) morning, the mall was packed with people completing Christmas shopping. The Santa set had a line wrapped around it like it was a Christmas present. All the kids and their parents wanted a picture with Santa and that old, mean Mr. Grinch. As the line got longer, Mr. Grinch got weary. He got so weary that he fell out! The Marketing Director was in a panic. She and her assistant were too short to fit into the Grinch suit and had no one to help. She then thought of the Patrick Henry Mall SMS team, and sought out one of the maintenance employees – Dave Thomas. She gave him a pep talk and pleaded with him to transform into the Grinch, so the shoppers and their children could get their photos with him. He agreed with enthusiasm, but not before he completed his maintenance duties. Dave put on the Grinch costume and quickly went to the Santa set to make his Grinch cameo. The shoppers were excited, the kids loved him and the Santa Photo sales for the day exceeded the prior year. Dave never even gave a second thought to jumping in and saving the day and the mall from potential angry shoppers and complaints. He is a true example of going and above and beyond, and doing whatever it takes to get the job done to please the shoppers.

Nominated by: Ronald Meads, Operations Manager


Two of the greatest Core Values we feel our employees exhibit are Hard Work and Loyalty, and are some of the driving forces behind our company's success. This is evident in the Milestones reached each month.

Congratulations to the following employees who have reached significant Milestone Anniversaries this month!

    5 Year Milestones

  • Tyrone Bradford - Ochsner St. Mary
  • Henry Ruiz - Miracle Mile Shop
  • Laura Enriquez De Lopez - Miracle Mile Shops
  • Troy Valdary - Nissan Stadium
  • Yonas Gbout - Houston Galleria

    10 Year Milestones

  • No 10 Year Milestones for this month.

    10+ Year Milestones

  • Ana Garcia - Northridge Mall

The Horizons Award

The Horizons Award is our most prestigious award, given to Service Management Systems leads and directors for achieving quality, safety and productivity goals. Winners are honored at our annual leadership meeting and receive an etched crystal trophy and a $500 prize.

2018 Service Management Systems Winner- Greg Mayo
Greg Mayo has been part of the Service Management Systems family since 2006. In September 2018, Hurricane Florence travelled up the east coast, hitting Jacksonville Mall with a lot of wind and rain. Greg and his team reported to work immediately following the storm to begin the clean-up process. Unable to assess the damage, the Mall’s General Manager relied on Greg to be her eyes and ears until she could return. In an email to the SMS Executive team, the GM stated that Greg “is a dedicated and loyal employee, and I am thankful to have him on our team.” A Marine Veteran, Greg has worked with the North Carolina Career Center to help find other veterans work at SMS. In recognition, Greg accepted an award from the state of North Carolina on behalf of SMS for “Employer of the Year” for hiring and employing a high percentage of veterans. His team will tell you, Greg exemplifies how one person can make a positive impact and affect change for the betterment of those around him.

Just a few more examples of how our managers, employees and teams go above and beyond every day. Scroll through the Success Stories below to read more about how our teams are doing “whatever it takes” to deliver excellent customer service.

This year, our team at Susquehanna Valley Mall was awarded the Employer of the Year award by Suncom.


Tim and his team always strive for the high standards that have been set, which is evident in the praise Tim has received from our PREIT customers at Cumberland Mall.


SMS recently started our new account in March of this year at Grand Boulevard, and the South Walton Beaches Wine and Food Festival was our first major event of the year. The charity event turned out to be a major success!


Service Management Systems team at Nissan Stadium did not miss a beat in keeping the stadium and its parking lots clean during the 2019 NFL Draft Experience.


On March 19, 2019, Lorraine was presented with her 20 Year Milestone Award with Service Management Systems.


Showing dedication, excellent customer service and hard work during what has been called "one of the greatest snow events in decades."


Going above and beyond to help other area facilities.


Showing kindness to a customer in need.


Teamwork makes the dream work.


Jeremy Bostick takes on additional responsibilities and assists his fellow colleagues.


Operations manager saves the day when wheelchair battery dies.


Johnny Pointer shows his commitment and leadership abilities from the very start.


September marked SMS's sixth year of partnership with Habitat for Humanity.


After Hurricane Florence, SMS Operations Manager, Earl Fox, took his personal vehicle to pick up his team and open Magnolia Mall.


Greg Mayo, SMS Operations Manager, and his team went above and beyond to prepare the Jacksonville Mall for a direct hit from Hurricane Florence.


Get Started with SMS

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