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Whatever It Takes

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Whatever It Takes

Going above and beyond the call of duty, our employees are dedicated to the concept of doing “Whatever it Takes” to make our customers successful and satisfied.

Our values are extremely important to us, and we operate and live by them every day. Honesty and integrity, along with hard work and appreciation, form the foundation of our long-lasting relationships. Service Management Systems is proud of our people, our diversity and our culture. Take a few minutes to scroll through some of the successes and accolades our employees, management and teams have received this recently.

Whatever It Takes

Each month, our employees and management nominate the coworkers or employees that impressed them most! By going above and beyond their daily job duties or by showing their dedication to our company’s core values, these employees were nominated for the Whatever it Takes (WIT) Employee of the Month Award. From these nominations, each employee is then considered for the prestigious WIT Employee of the Year Award.

The following employees were all nominated for the month of March. All nominees exhibited the SMS Core Values and we are proud of each and every one of you. Keep up the outstanding work!

  • Peter Pringle – Chautauqua Mall
  • Robert Paranich – Viewmont Mall
  • Mike Bullock – Palmer Park Mall
  • Nickolas Rivard – Northtown Mall
  • Miguel Bamaca Bamaca – The Village of Corte Madera
  • Christopher Campos – The Village of Corte Madera
  • Chris Sippel – Broadway Plaza
  • Kevin Giles – Valley River Center
  • Joseph Gantz – Jacksonville Mall
  • James Kester – Jacksonville Mall
  • Rick Funk – New River Valley Mall
  • Alexia Steward – SouthPark Mall
  • Zadie Warren – Patrick Henry Mall
  • Rosa Muniz – Nashville International Airport (BNA)
  • Saber Ayouab – Nashville International Airport (BNA)
  • Byron Hurst – Destin Commons
  • Alexia Steward – SouthPark Mall

Whatever it Takes Employees of the Month

Mike Bullock

Palmer Park Mall – Northeast Division 993

VALUES IN PRACTICE: Appreciation | Fairness | Hard Work | Loyalty | Achievement | Honesty | Integrity

Mr. Bullock has been with this mall for 14 years. He has dealt with a lot of diversity, and works harder than most. He stays late, if asked and will also come in to help out at the drop of a dime, if asked too. He helps with events, always keeping the mall safe and clean for customers and employees.

Nominated by: Nominated by: Jason Brown, Operations Manager

Chris Sippel

Broadway Plaza – West Division 996

VALUES IN PRACTICE: Appreciation | Hard Work | Loyalty | Achievement | Honesty | Integrity

Chris has been working at Broadway Plaza for just about one year now. In that time, I have had numerous store managers, contractors, and even guests come up to me to express how much they appreciate the hard work and dedication that Chris displays, while performing his duties on a daily basis. Chris takes pride in keeping Broadway Plaza looking ‘5 Stars.’ Chris finishes an assigned task and immediately radios in to the Supervisor/Manager for additional tasks. Chris takes his job very seriously and wants everybody to enjoy Broadway Plaza as much as he does.

Nominated by: Levi Ennis, Facility Manager

Zadie Warren

Patrick Henry Mall – Midwest/Southeast Division 997

VALUES IN PRACTICE: Growth | Fairness | Fun | God-Centered | Loyalty | Integrity | Honesty | Faith-Based | Hard Work

Zadie is a very loyal employee. She is truly valued and has been a dedicated employee for 19+ years. She goes above and beyond and assists with other departments. Whether it is assisting with suspicious activity and notifying security or being an active participant in marketing events with kids, she always lends a helping hand. Zadie is very active with Newport News Public Schools Workforce Experience Program, where she instructs the special education high school students on how to work in the custodial field and demonstrates exemplary work place ethics. Although, she is not a supervisor, she leads other staff members with her positive attitude, persistence and dedication.

Nominated by: Alfonda Tennessee, Facility Manager

Milestones

We are proud to announce the monthly milestones for the month of May. These will also be listed on the new SMS website, and we urge you all to encourage your employees to visit the page. Here are the milestones for the month of May. We appreciate your hard work and dedication!

Congratulations to the following employees who have reached significant Milestone Anniversaries in the month of May.

    5 Year Milestones

  • Sobhy Michael - Nashville International Airport
  • Damain Christian - Wyoming Valley Mall
  • Kathy Hillin - Broadway Square

    10 Year Milestones

  • Ronald Moats - Valley Mall
  • Alfonso Rodriguez Ibarra - RidgMar Mall

    10+ Year Milestones

  • No 10+ Year Milestones for this month.

The Horizons Award

The Horizons Award is our most prestigious award, given to Service Management Systems leads and directors for achieving quality, safety and productivity goals. Winners are honored at our annual leadership meeting and receive an etched crystal trophy and a $500 prize.

2018 Service Management Systems Winner- Greg Mayo
Greg Mayo has been part of the Service Management Systems family since 2006. In September 2018, Hurricane Florence travelled up the east coast, hitting Jacksonville Mall with a lot of wind and rain. Greg and his team reported to work immediately following the storm to begin the clean-up process. Unable to assess the damage, the Mall’s General Manager relied on Greg to be her eyes and ears until she could return. In an email to the SMS Executive team, the GM stated that Greg “is a dedicated and loyal employee, and I am thankful to have him on our team.” A Marine Veteran, Greg has worked with the North Carolina Career Center to help find other veterans work at SMS. In recognition, Greg accepted an award from the state of North Carolina on behalf of SMS for “Employer of the Year” for hiring and employing a high percentage of veterans. His team will tell you, Greg exemplifies how one person can make a positive impact and affect change for the betterment of those around him.



Just a few more examples of how our managers, employees and teams go above and beyond every day. Scroll through the Success Stories below to read more about how our teams are doing “whatever it takes” to deliver excellent customer service.

Showing dedication, excellent customer service and hard work during what has been called "one of the greatest snow events in decades."

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Showing dedication, excellent customer service and hard work during what has been called "one of the greatest snow events in decades."

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Going above and beyond to help other area facilities.

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Showing kindness to a customer in need.

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Teamwork makes the dream work.

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Jeremy Bostick takes on additional responsibilities and assists his fellow colleagues.

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Operations manager saves the day when wheelchair battery dies.

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Johnny Pointer shows his commitment and leadership abilities from the very start.

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September marked SMS's sixth year of partnership with Habitat for Humanity.

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After Hurricane Florence, SMS Operations Manager, Earl Fox, took his personal vehicle to pick up his team and open Magnolia Mall.

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Greg Mayo, SMS Operations Manager, and his team went above and beyond to prepare the Jacksonville Mall for a direct hit from Hurricane Florence.

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