Whatever It Takes

Whatever It Takes

Going above and beyond the call of duty, our employees are dedicated to the concept of doing “Whatever it Takes” to make our customers successful and satisfied.

Our values are extremely important to us, and we operate and live by them every day. Honesty and integrity, along with hard work and appreciation, form the foundation of our long-lasting relationships. Service Management Systems is proud of our people, our diversity and our culture. Take a few minutes to scroll through some of the successes and accolades our employees, management and teams have received this recently.


Whatever It Takes

Each quarter, our employees and management nominate the coworkers or employees that impressed them most! By going above and beyond their daily job duties or by showing their dedication to our company’s core values, these employees were nominated for the Whatever it Takes (WIT) Employee of the Quarter Award. From these nominations, each employee is then considered for the prestigious WIT Employee of the Year Award.
  • Sulfize Lamour
  • Randy Huttner
  • Timothy Human
  • Randall Huttner
  • Alexandra Wright
  • Robert Paranich
  • Francisco Castillo
  • Amelia Martinez
  • Angelica Vicente
  • Fern Dixon
  • Nathan Stewart
  • Maria Pulliam
  • Neidi Terrero
  • Idelisa Pena
  • Shaun Sexton


  • Adolfo Pineda
  • Brandon Risen
  • Cesar Villanueva
  • Dionne Mallory Johnson
  • Frank Podrue
  • Henry Torres
  • Kirk Von Lanken
  • Mayra Gomez
  • Rashaan Townsend
  • Rebecca Brown
  • Regino Tormis
  • Ronald Mohr
  • Shana Vandewoestyne

Ronald Mohr

Susquehanna Valley Mall – Northeast Division

During our time of need for people to step up when we're short-handed, Ron has worked countless hours to help when and where needed. He is a loyal, hard-working, and humble guy, and I think he fully deserves this award. You could not ask for a better SMS team player!

Nominated by: Ed Grundy, SMS Assistant Operations Manager

Henry Torres

University Medical Center of Southern Nevada (UMCSN) – West Division

During this pandemic, Henry has been on the frontlines cleaning all of the COVID testing areas and scrubbing all of the floors. Beyond his normal duties, he has been helping train his coworkers on how to properly maintain those areas that have been disinfected - which is critical in the healthcare realm! Henry also stepped in to help move supplies from one clinic to another, which was more than was expected of him! When someone calls off, he is always available to help cover any clinic, no matter how far it is or what the duties are. He is a valued part of our team, and a true asset to the entire SMS Healthcare company!

Nominated by: Gabriel Tapia, SMS Healthcare EVS Director

Dionne Mallory Johnson

The Mall at Green Hills – Southeast Division

I just took over this account at the end of August. With all the changes that were happening to schedules, personnel, and expectations, Dionne never wavered from who she is as a person. She comes in when we are short-staffed, works late when needed, and most importantly, she is a great team member. In every instance, she sets a higher standard and fully embodies our core values. Expect great things from her, because she has the potential to become a great facility manager in the future!

Nominated by: Lindsey Tubbs, SMS Facility Manager

Rashaan Townsend

Saint Thomas Sports Park
Rashaan began as a dedicated part-time Housekeeper, proving his hard work, ethic and dedication to his job by being here every day, on time, with a great attitude, and always willing to help out or learn more. He has now taken the reigns of my full-time Night Shift Supervisor, and has done an amazing job! He proves that through hard work and showing those around you how to set a standard, these traits should be rewarded! He is an asset to SMS and to the Titans Organization at Saint Thomas Sports Park!
Nominated by: Rob Williams, Facility Manager


Two of the greatest Core Values we feel our employees exhibit are Hard Work and Loyalty, and are some of the driving forces behind our company's success. This is evident in the Milestones reached each month.

Congratulations to the following employees who have reached significant Milestone Anniversaries this month!

    5 Year Milestones

  • James McElhaney
  • Ronald Mohr

    10 Year Milestones

  • No 10 year milestones for this month.

    15+ Year Milestones

  • Darnel Butler - 20
  • Sharon Forsch - 20
  • Matthew Preston - 15
  • Ching-Hon Lee - 15
  • Beverly Cottrell - 15

The Horizons Award

The Horizons Award is our most prestigious award, given to Service Management Systems leads and directors for achieving quality, safety and productivity goals. Winners are honored at our annual leadership meeting and receive an etched crystal trophy and a $1,000 prize.

2021 Service Management Systems Winner - Ammie Moser

Ammie started with Service Management Systems in October of 2020, when the transition of Memorial Health was underway. At the time, she was in the Patient Advocate role, where she spent her days rounding on patients to ensure we were providing an expected level of cleanliness in the facility. Over the past year and a half, Ammie has been instrumental in opening the adjacent Children’s Hospital and running it from its inception. We received nothing but rave reviews from hospital leadership and nursing teams during her time there. She was then promoted to Assistant Director over the main hospital overseeing first shift operations. In that position, she brought stability to the department, increased employee morale, and gained improvements in all key metrics. In December, the hospital saw considerable progress regarding overall cleanliness, and Ammie played a huge role in this. Her cool and calm demeanor has positioned her to be able to face challenges head-on without wavering from the overall goal and mission for both SMS and the facility she serves. Ammie Moser is a faithful servant leader at SMS and a deserving recipient of the 2021 Horizons Award.

Just a few more examples of how our managers, employees and teams go above and beyond every day. Scroll through the Success Stories below to read more about how our teams are doing “whatever it takes” to deliver excellent customer service.





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